Typical symptoms of under-performance
are:
·
Growth targets
are not being met
·
Revenue is
declining
·
Market share is
shrinking
·
Opportunities are
being missed
·
A merger or
acquisition is problematic
·
Deadlines are
being missed
·
Poor teamwork
·
Management gets
surprises
·
Employees rarely
exceed expectations
·
Same issues keep
reoccurring
·
Best people are
leaving
·
A corporate
initiative is stuck
·
Feeling that
there are opportunities to improve performance -- to move from good to great”
A cause may be that employees
are not engaged – not performing near or at their full potential. Gallup surveys reveal that only 30 percent of
employees are engaged.
A cause may be ineffective
direct supervisors. A Gallup poll of more 1
million employed U.S. workers concluded that the No. 1 reason people quit their
jobs is a bad boss or immediate supervisor.
Assessing organizational performance requires pinpointing the problems
and their causes. This requires using a
survey that poses the right questions.