Wednesday, August 14, 2013

Achieving consistent high-quality service

Five Guys, known for its burgers and fries in the Washington DC area, began franchising in 2003 and today it has more than 1,100 corporate-owned and franchised locations in the United States, Canada, and now the U.K.  To maintain a consistently exceptional customer experience despite the restaurant's extraordinary growth rate, Five Guys provide high-quality training to its employees.  Accountability for customer service is a companion to training, and is achieved by proactively seeking feedback from customers.

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